Au Relais de l'Ill
About this property
Au Relais de l'Ill is a family-run 3-star hotel located in Sermersheim. It offers free WiFi and has a garden with a terrace.
All of the rooms are en suite with a bath or shower, TV and a garden view. A continental buffet breakfast is served every morning.
La Route du Vin d’Alsace is just 10 km from the hotel. Free private parking is available.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
If you plan on arriving after 18:00, please notify the property in advance. Contact details can be found on the booking confirmation.
The fine print
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Legal information
FAQs about Au Relais de l'Ill
Guest reviews
Very good
Lisa
🇬🇧 United Kingdom
family with young children · Double or Twin Room
Michal
🇮🇱 Israel
young couple · Double or Twin Room
Facilities of Au Relais de l'Ill
Food & Drink
- Coffee house on site
- Wine/champagne
- Bar
- All plates, cutlery, glasses and other tableware have been sanitized
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- Smoke alarms
- Security alarm
General
- Heating
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Outdoors
- Outdoor furniture
- Sun terrace
- Terrace
- Garden
Activities
- Bicycle rental
- Walking tours
- Cycling
- Hiking
- Canoeing
Media & Technology
- Express check-in/check-out
Health & Safety
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
