Axel Hotel San Sebastián - Adults Only
About this property
Exceptional Facilities
Axel Hotel San Sebastián in Donostia-San Sebastián offers a rooftop swimming pool, spa facilities, sauna, fitness centre, sun terrace, and free WiFi. Guests can also enjoy a steam room, hot tub, solarium, and hammam.
Comfortable Accommodations
Rooms feature air-conditioning, private bathrooms with bidets, tea and coffee makers, and soundproofing. Additional amenities include balconies, terraces, bathrobes, and free toiletries.
Prime Location
Located in the city centre, the hotel is a 7-minute walk from La Concha Beach and less than 1 km from La Concha Promenade. Nearby attractions include Victoria Eugenia Theatre and Aquarium San Sebastián.
Guest Services
The hotel provides a 24-hour front desk, daily housekeeping, bicycle parking, and paid on-site private parking. Guests can enjoy breakfast in the room, a buffet, and a variety of activities such as water sports and boating.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Licence number: HSS00874
When booking 5 or more rooms, your reservation policy will be non-refundable by default (you will be charged the total price of the reservation if you cancel anytime.)
The Axel Hotel San Sebastián is open to diversity and focused on the LGBTQ+ community.
Free Spa access available under availability with previous reservation.
The fine print
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform Axel Hotel San Sebastián - Adults Only in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Legal information
FAQs about Axel Hotel San Sebastián - Adults Only
- Standard Double Room
- Superior Double Room
- Superior Double Room
- Junior Suite
Guest reviews
Very good
Francina
🇳🇱 Netherlands
young couple · Standard Double Room
Merel
🇨🇭 Switzerland
young couple · Standard Double Room
Facilities of Axel Hotel San Sebastián - Adults Only
Wellness
- Outdoor swimming pool
- Fitness
- Full body massage
- Head massage
- Foot massage
- Neck massage
- Back massage
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Hammam
- Hot tub
- Massage
- Spa & wellness centre
- Solarium
- Fitness centre
- Sauna
Food & Drink
- Fruits
- Wine/champagne
- Breakfast in the room
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Safety & Security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Safety deposit box
General
- Adults only
- Air conditioning
- Non-smoking throughout
- Heating
- Lift
- Facilities for disabled guests
- Non-smoking rooms
Accessibility
- Emergency cord in bathroom
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
Outdoors
- Sun terrace
- Terrace
Media & Technology
- Daily housekeeping
- Luggage storage
- Fax/photocopying
- Laundry
- 24-hour front desk
Health & Safety
- Face masks for guests available
- Access to health care professionals
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
