Best Western Priory Hotel
About this property
The Best Western Priory Hotel is an ideal getaway from the frenetic pace of modern life, offering value for money without compromising on quality.
The award-winning Garden Restaurant has a long-standing reputation for formal, yet relaxed, dining. The hotel also offers a wide range of room service and bar meals. There are limitations on dining facilities from the last week in November through to the end of December, although the hotel will endeavour to meet your requests.
Keep in touch with friends and colleagues during your stay by making use of the wireless high-speed broadband in all public areas and rooms.
Parking is free and the hotel offers spaces for over 50 cars. The Best Western Priory Hotel is within a 5-minute drive of the A14 and less than 15 minutes from the centre of Bury St Edmunds on foot.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Based on two adults sharing, children stay free if staying in parents' room on a room only basis. Breakfast will be charged as taken. Full cancellation charge will be made for any booking cancelled within 48 hours prior to arrival.
Please note that a major refurbishment and expansion works are in progress. The expansion includes a new 100 seat Restaurant and Bar Area, relocation of the Reception and Lounge Area and an additional 14 bedrooms at the Hotel. Whilst the refurbishment project does not affect any of current facilities within the Priory Hotel there may be some slight disruption of traffic movement and workers throughout the daytime only.
The fine print
• Dinner is closed from Sat 10 May 2025 until Sat 10 May 2025
• Dinner is closed from Sat 28 Jun 2025 until Sat 28 Jun 2025
• Dinner is closed from Sat 23 Aug 2025 until Sat 23 Aug 2025
• Dinner is closed from Fri 05 Dec 2025 until Fri 05 Dec 2025
• Dinner is closed from Sat 06 Dec 2025 until Sat 06 Dec 2025
• Dinner is closed from Thu 11 Dec 2025 until Thu 11 Dec 2025
• Dinner is closed from Fri 12 Dec 2025 until Fri 12 Dec 2025
• Dinner is closed from Sat 13 Dec 2025 until Sat 13 Dec 2025
• Dinner is closed from Thu 18 Dec 2025 until Thu 18 Dec 2025
• Dinner is closed from Fri 19 Dec 2025 until Fri 19 Dec 2025
• Dinner is closed from Sat 20 Dec 2025 until Sat 20 Dec 2025
• Dinner is closed from Sat 03 Jan 2026 until Sat 03 Jan 2026
• Dinner is closed from Sat 11 Jul 2026 until Sat 11 Jul 2026
• Dinner is closed from Thu 03 Dec 2026 until Thu 03 Dec 2026
• Dinner is closed from Fri 04 Dec 2026 until Fri 04 Dec 2026
• Dinner is closed from Sat 05 Dec 2026 until Sat 05 Dec 2026
• Dinner is closed from Thu 10 Dec 2026 until Thu 10 Dec 2026
• Dinner is closed from Fri 11 Dec 2026 until Fri 11 Dec 2026
• Dinner is closed from Sat 12 Dec 2026 until Sat 12 Dec 2026
• Dinner is closed from Thu 17 Dec 2026 until Thu 17 Dec 2026
• Dinner is closed from Fri 18 Dec 2026 until Fri 18 Dec 2026
• Dinner is closed from Sat 19 Dec 2026 until Sat 19 Dec 2026
Legal information
FAQs about Best Western Priory Hotel
- Family Room with One Double Bed and One Single Bed - Non-Smoking
- Executive Double Room - Non-Smoking
Guest reviews
Very good
Nicholas
🇬🇧 United Kingdom
review category group of friends · Classic Twin Room
Rosie
🇬🇧 United Kingdom
young couple · Classic Double Room - Non-Smoking
Facilities of Best Western Priory Hotel
Food & Drink
- Fruits
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Breakfast in the room
- Bar
- Restaurant
- Restaurant
- Restaurant
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Luggage storage
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Trouser press
- Dry cleaning
- Laundry
Business Facilities
- Fax/photocopying
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Key card access
- 24-hour security
General
- Shared lounge/TV area
- Designated smoking area
- Non-smoking throughout
- Allergy-free room
- Heating
- Packed lunches
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Accessibility
- Emergency cord in bathroom
- Lower bathroom sink
- Toilet with grab rails
- Wheelchair accessible
Outdoors
- Picnic area
- Outdoor furniture
- BBQ facilities
- Terrace
- Garden
Activities
- Golf course (within 3 km)
Health & Safety
- Face masks for guests available
- Access to health care professionals
- First aid kit available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Transportation
- Board games/puzzles
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
