Best Western Stoke on Trent City Centre Hotel
About this property
In the heart of Stoke-on-Trent,. This Eco-friendly hotel uses both solar and biomass energy. Junction 15 of the M6 motorway is less than 15 minutes away from this award-winning property.
Bennetts bar serves light meals and snacks including daily specials.
The cosy bedrooms at Best Western Stoke on Trent City Centre Hotel each have a private bathroom with a hairdryer. Rooms also have tea/coffee facilities and satellite TV.
Just a 30-minute drive from Alton Towers, this hotel is a 20-minute drive from the Peak District National Park. Stoke-on-Trent’s shops and restaurants are a 2-minute walk away.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
The hotel is located next to a main road, and as a result some rooms may be affected by noise. Please note that cash payment is not accepted at this property. Early check-in is available from 11.00, and is charged at £10.00 per hour until 15:00. Late check-out is available from 11.00 until 15:00 and is charged at £10.00 per hour
The fine print
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
• It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Guests under the age of 18 can only check in with a parent or official guardian.
• A damage deposit of £50 is required on arrival. That's about $67. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Legal information
FAQs about Best Western Stoke on Trent City Centre Hotel
- Standard Double Room - Non-Smoking
- Standard Twin Room - Non-Smoking
- Standard Double Room with Sofa Bed- Non-Smoking
- Family Room with One Double Bed and Two Single Beds - Non-Smoking
Guest reviews
Very good
Dennis_healey
🇬🇧 United Kingdom
family with young children · Standard Double Room - Non-Smoking
Beverley
🇬🇧 United Kingdom
young couple · Standard Twin Room - Non-Smoking
Facilities of Best Western Stoke on Trent City Centre Hotel
Food & Drink
- Wine/champagne
- Kid-friendly buffet
- Bar
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Luggage storage
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Laundry
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Key card access
- 24-hour security
General
- Shared lounge/TV area
- Designated smoking area
- Non-smoking throughout
- Heating
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Accessibility
- Emergency cord in bathroom
- Lower bathroom sink
- Toilet with grab rails
- Wheelchair accessible
Health & Safety
- First aid kit available
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
