Borough Arms Hotel
About this property
You can be assured of a warm welcome, impeccable service and the highest degree of comfort. Conveniently situated on the outskirts of Newcastle-under-Lyme.
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-Under-Lyme and Stoke-On-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, ensuite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. You may wish to see our online wedding brochure, which provides more information about Civil Ceremonies and wedding receptions.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note that this property does not accept bookings from local guests.
Guests paying by cash will also be asked to pre-authorise a debit/credit card for £50 in case of any damages or loss of keys.
The fine print
• This property will not accommodate hen, stag or similar parties.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Bar is closed from Wed 03 Mar 2021 until Mon 17 May 2021
Legal information
FAQs about Borough Arms Hotel
- Deluxe Suite
Guest reviews
Good
Keith
🇬🇧 United Kingdom
young couple · Double Room
Berry
🇬🇧 United Kingdom
young couple · Double Room
Facilities of Borough Arms Hotel
Food & Drink
- Wine/champagne
- Kid-friendly buffet
- Kids' meals
- Special diet menus (on request)
- Bar
- Restaurant
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- Smoke alarms
- Security alarm
- 24-hour security
- Safety deposit box
General
- Designated smoking area
- Non-smoking throughout
- Heating
- Family rooms
- Non-smoking rooms
Activities
- Golf course (within 3 km)
Media & Technology
- Daily housekeeping
- Shared lounge/TV area
- Luggage storage
- Fax/photocopying
- Packed lunches
- Express check-in/check-out
- 24-hour front desk
- Meeting/banquet facilities
Health & Safety
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
