Crowne Plaza Dubai Festival City
About this property
Set on the Dubai Creek, this non-smoking hotel offers luxurious accommodation with unmatched views of Dubai’s skyline. It features an outdoor pool and direct access to the Festival City Mall.
Crowne Plaza’s spacious rooms offer designer furniture and luxurious fabrics. All rooms are equipped with a seating area and work desk are also included.
Zaytoun all-day dining restaurant offers Mediterranean gourmet meals. There is also a relaxing lobby lounge café, a quaint Belgian beer café and an all-day Mediterranean dining restaurant all providing free Wi-Fi access.
Guests can enjoy a relaxing body treatment in the hotel’s wellness centre or use its sauna. The hotel also offers a well-equipped gym.
Dubai Festival City Mall features over 500 retail stores, and home to the record breaking IMAGINE water, laser & fire spectacle. Crowne Plaza Dubai Festival City is just 2 km from Dubai International Airport.
Please note that the hotel is a non-smoking property, and smoking is not permitted in any part of the building.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please inform Crowne Plaza Dubai Festival City in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Crowne Plaza Pool is closed from Fri 13 Mar 2026 until Mon 23 Mar 2026
License number: <strong>606747</strong>
The fine print
• Please inform Crowne Plaza Dubai Festival City in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Crowne Plaza Pool is closed from Fri 13 Mar 2026 until Mon 23 Mar 2026
• License number: <strong>606747</strong>
Legal information
FAQs about Crowne Plaza Dubai Festival City
- Standard Twin Room with Waterfront View
- Standard King Room with Waterfront View
- Standard Waterfront View
- Standard King Room with Waterfront View
- One-Bedroom Suite with Waterfront View
- Diplomatic King Suite
Guest reviews
Very good
Abdulrahman
🇫🇷 France
solo traveller · Standard King Room
Khaled
🇸🇦 Saudi Arabia
family with young children · Standard King Room with Waterfront View
Facilities of Crowne Plaza Dubai Festival City
Wellness
- Pool 1 - outdoor
- Pool 2 - outdoor (kids)
- Kids' pool
- Fitness/spa locker rooms
- Personal trainer
- Fitness classes
- Fitness
- Spa/wellness packages
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Body wrap
- Body scrub
- Body treatments
- Facial treatments
- Beauty services
- Sun umbrellas
- Sun loungers or beach chairs
- Hot tub
- Spa & wellness centre
- Fitness centre
- Sauna
Food & Drink
- Coffee house on site
- Fruits
- Wine/champagne
- Kid-friendly buffet
- Kids' meals
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Restaurant
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Concierge service
- ATM/cash machine on site
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Trouser press
- Ironing service
- Dry cleaning
- Laundry
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safety deposit box
General
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Car hire
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Outdoors
- Outdoor furniture
- Sun terrace
- Terrace
- Garden
Activities
- Live music/performance
- Happy hour
- Themed dinner nights
- Evening entertainment
- Kids' club
- Children's playground
- Golf course (within 3 km)
Health & Safety
- Face masks for guests available
- Access to health care professionals
- First aid kit available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Transportation
- Babysitting/child services
- Indoor play area
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
