Crowne Plaza Newcastle - Stephenson Quarter by IHG
About this property
Whether you travel to Newcastle for business or pleasure, we have an excellent range of facilities at Crowne Plaza Newcastle. Our city centre hotel is located in the heart of Newcastle and boasts 251 luxurious bedrooms, including accessible and family rooms, and nine purpose-built meeting rooms in our conference centre.
All our guests have complimentary access to our indulgent Mineral House Spa which hosts a spa, gym, indoor heated swimming pool. Beauty treatment packages are available at additional cost.
Our Hawthorns Restaurant offers contemporary local cuisine, and The Gin Bar offers premium gins and authentically produced gin cocktails.
Our hotel is conveniently located adjacent to the Stephenson Quarter multi-storey car park, which is easily reached via the A1. For those on foot, we are just a two-minute walk from Newcastle Central Station.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Guests travelling with children are requested to notify the hotel prior to arrival to ensure beds are configured correctly in the rooms.
The fine print
• Hawthorns is closed from Wed 24 Mar 2021 until Mon 12 Apr 2021
• Bar is closed from Wed 24 Mar 2021 until Mon 12 Apr 2021
• Fitness centre is closed from Wed 24 Mar 2021 until Mon 12 Apr 2021
• Spa/wellness centre is closed from Wed 24 Mar 2021 until Mon 12 Apr 2021
• Hot tub/jacuzzi is closed from Wed 24 Mar 2021 until Mon 12 Apr 2021
• Hot tub/jacuzzi is closed from Tue 09 Jun 2026 until Thu 11 Jun 2026
• Swimming pool is closed from Tue 09 Jun 2026 until Thu 11 Jun 2026
Legal information
FAQs about Crowne Plaza Newcastle - Stephenson Quarter by IHG
- Standard Queen Room
- Standard Queen Room
- Standard Room
- Standard Queen Room - Disability Access
- Standard Queen Room with Sofa Bed - Non-Smoking
- Standard King Room
- Standard King Room with Sofa Bed
- Standard Queen Room - Lounge Access
- Queen Room - Mobility Access
- Standard King Room with Lounge Access
- Standard Double Room with Two Double Beds
- Junior King Suite - Lounge Access
- One-Bedroom Suite Lounge Access
Facilities of Crowne Plaza Newcastle - Stephenson Quarter by IHG
Wellness
- Indoor swimming pool
- Fitness/spa locker rooms
- Fitness
- Spa/wellness packages
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Body wrap
- Body scrub
- Body treatments
- Pedicure
- Manicure
- Waxing services
- Facial treatments
- Beauty services
- Sun loungers or beach chairs
- Hot tub
- Massage
- Spa & wellness centre
- Fitness centre
Food & Drink
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Breakfast in the room
- Bar
- Restaurant
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Trouser press
- Ironing service
- Dry cleaning
- Laundry
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Safety & Security
- Key card access
- Key access
General
- Pet bowls
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Heating
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Outdoors
- Outdoor furniture
- Terrace
Activities
- Live sport events (broadcast)
- Live music/performance
Health & Safety
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus