El Pontifical
About this property
El Pontifical is a 17th-century historic hotel where time slows down. Set within a building rich in character and history, it offers a calm and authentic experience for guests who value tranquillity, heritage, and thoughtful details.
Our restaurant embraces honest, carefully crafted cuisine, inspired by quality ingredients and the pleasure of sharing a table without hurry. Every stay and every meal at El Pontifical is an invitation to enjoy the present moment, surrounded by warmth, serenity, and a true sense of place.
Our location is only 40 minutes from Madrid and 30 minutes from Barajas Airport, while Alcalá de Henares is just 20 minutes away.
The rooms in El Pontifical have wooden floors, beamed ceilings and brick walls. All have air conditioning, TV and modern, private bathrooms. Children under 10 stay for free when using existing bedding.
El Pontifical has a restaurant offering traditional dishes from the area. Guests can also dine outside on the terrace. There is also a bar.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Guests arriving after 20:00 are kindly requested to inform the hotel of their estimated time of arrival. This can be noted in the Comments Box during booking or by contacting the hotel in advance using the contact details found on the booking confirmation.
Please note that restaurant closes weekly on Monday, Tuesday as well as Sunday nights.
The fine print
• Please inform El Pontifical in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Guests under the age of 18 can only check in with a parent or official guardian.
• License number: <strong>RM10069</strong>
Legal information
FAQs about El Pontifical
- Double Room
- Queen Room with Garden View
- Suite
Facilities of El Pontifical
Food & Drink
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Breakfast in the room
- Bar
- Restaurant
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Private check-in/check-out
- Tour desk
- Express check-in/check-out
Cleaning Services
- Daily housekeeping
Business Facilities
- Fax/photocopying
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
General
- Pet bowls
- Shared lounge/TV area
- Air conditioning
- Non-smoking throughout
- Heating
- Non-smoking rooms
Outdoors
- Outdoor furniture
- Sun terrace
Activities
- Happy hour
- Themed dinner nights
- Horse riding
- Hiking
- Golf course (within 3 km)
Health & Safety
- Face masks for guests available
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Transportation
- Board games/puzzles
Other
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus