Genting Hotel & Spa at Resorts World Birmingham
About this property
Genting Hotel is located within Resorts World Birmingham and is next to Birmingham Airport, the NEC Birmingham and Birmingham International Station.
All rooms feature free WiFi, a flat-screen TV, air conditioning, tea and coffee-making facilities and a private bathroom with free toiletries.
The centre of Birmingham can be reached in 20 minutes by car, via the M42 motorway.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Other shopping, dining and leisure experiences are now open within Resorts World for guests to enjoy.
Spa and swimming pool access is strictly over 18's only Access in a Signature Room and Superior Room begins at 15:00 until 21:45 and 7:00am until 10:00am and you may access the facilities for a 1 hour and 30 minute session during your stay, subject to availability.
Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park.
Additional car parking is available in the Resorts World Birmingham, S2 or E5 car parks. Guests should validate their ticket at reception, which will reduce the cost to £10 for each overnight stay, and then pay at the car park machines provided throughout the resort.
The hotel’s bedrooms can accommodate a maximum of 2 adults and 1 child on an extra bed. For all children above 12 but below 18 years of age travelling with parents, the hotel can offer an interconnecting room that is charged at the full rate.
The Genting hotel has a strict non-smoking, non-vaping policy and penalty charges may be applied.
The hotel can provide special requests, chocolates, balloons and flowers during a guest's stay. The hotel team will always endeavour to deliver and accommodate, however please allow as much notice as possible for items that need to be ordered. Charges are applicable and are available on request. Please submit requests in the Special Requests box.
Guest can use the Spa facilities for 1 hour and 30 minutes during their stay, subject to availability.
Spa Terms and Conditions:
The Santai Spa, also housed within Resorts World Birmingham, is offering hotel guests complimentary use of the gym and spa pool whilst checked in at the hotel. Access to the spa is subject to availability, as hotel guests may be limited at peak times, and a maximum length of stay may be enforced.
The Santai Spa promotes an environment of relaxation and tranquility. In light of this, the spa is a mobile phone, pager, camera and smoke-free zone.
The Genting Hotel will do its upmost to keep the spa open during hours as published, but it may be necessary for us to close all or elements for reasons such as cleaning, repairs or circumstances beyond our control.
The property accepts no liability for any disruption that may be caused to guests for these reasons.
The Genting Hotel is cashless and we only accept payment by Credit or Debit card.
Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park for £20 per day.
The fine print
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Guests under the age of 18 can only check in with a parent or official guardian.
• Sauna is closed from Sun 02 Aug 2026 until Fri 07 Aug 2026
• Santai Spa is closed from Sun 02 Aug 2026 until Fri 07 Aug 2026
Legal information
FAQs about Genting Hotel & Spa at Resorts World Birmingham
- Signature Double
- Signature Accessible Room
- Superior Double Room
Facilities of Genting Hotel & Spa at Resorts World Birmingham
Wellness
- Indoor swimming pool
- Fitness/spa locker rooms
- Fitness
- Spa lounge/relaxation area
- Spa facilities
- Sun loungers or beach chairs
- Fitness centre
- Sauna
Food & Drink
- Kids' meals
- Special diet menus (on request)
- Snack bar
- Bar
- Restaurant
Internet
- Internet services
Front Desk Services
- Private check-in/check-out
- ATM/cash machine on site
- Luggage storage
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
Business Facilities
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- 24-hour security
- Safety deposit box
General
- Minimarket on site
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Heating
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Outdoors
- Terrace
Activities
- Casino
Health & Safety
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Use of cleaning chemicals that are effective against Coronavirus