About this property
Featuring free WiFi, H Complutum offers accommodation in Alcalá de Henares city centre. Guests can enjoy the on-site cafe.
The property offers shared and private rooms with heating air conditioning. A flat-screen TV is offered in double rooms. Bed linen and towels are included in the price.
Staff at the 24-hour reception can provide tourist information. H Complutum's cafe serves a continental breakfast and daily menus.
Plaza Cervantes and Calle Mayor are within a 1-minute walk, offering a selection of bars and restaurants. Alcalá's Cathedral, Archbishop's Palace and Teatro Salon Cervantes are all within a 5-minute walk.
You can find a bus stop within a 5-minute walk of the property, and the train station is 10 minutes' walk away. Adolfo Suarez Madrid-Barajas Airport is 17 km from the property.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note double beds are only available in double rooms.
P requested assistance on adding info to fine print. Actioned on behalf of partner as requested FU note.
Towels are available free of charge. There is no supplement. Toiletry kits also do not carry an additional fee. The main toiletries are found inside the room as a courtesy.
Parking is available 300 metres from the property.
The reservation must be paid in full at check-in.
When booking more than 3 rooms or reservations totaling more than €1000, different policies and additional supplements may apply.
The fine print
• In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
• Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
• Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
• Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform H Complutum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Legal information
FAQs about H Complutum
- Double Room
Facilities of H Complutum
Wellness
- Public bath
Food & Drink
- Coffee house on site
- Bar
- Restaurant
Internet
- Internet services
Safety & Security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Key card access
General
- Air conditioning
- Non-smoking throughout
- Heating
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Accessibility
- Toilet with grab rails
- Wheelchair accessible
Outdoors
- Outdoor furniture
- Terrace
Media & Technology
- Lockers
- Concierge service
- Luggage storage
- Tour desk
- 24-hour front desk
- Meeting/banquet facilities
Health & Safety
- Hand sanitizer in guest accommodation and key areas
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Transportation
- Baby safety gates
Other
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus