Hotel Cristallo Relais, Sure Hotel Collection By Best Western
About this property
Featuring free WiFi, Hotel Cristallo Relais, Sure Hotel Collection By Best Western is 5 minutes' drive from Villa Adriana, and 7 km from the centre of Tivoli, famous for its thermal springs, and Villa d'Este. It features a restaurant, an outdoor swimming pool, free private parking, and large rooms with a private bathroom.
The gourmet restaurant serves national and international cuisine, and vegetarian or gluten-free options are available on request. The property also offers a cocktail bar.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
If an invoice is required, guests can request it in the booking form. Please provide all necessary information for the invoice.
The fine print
• Piscina n. 1 is closed from Wed 29 Jul 2026 until Thu 30 Jul 2026
• Piscina n. 1 is closed from Thu 01 Oct 2026 until Sat 01 May 2027
• License number: <strong>058104-ALB-00004, IT058104A1E4O2U34V</strong>
Legal information
FAQs about Hotel Cristallo Relais, Sure Hotel Collection By Best Western
- Standard Queen Room
- Standard Twin Room
Guest reviews
Good
Clavijo
🇲🇹 Malta
family with young children · Standard Queen Room
Vicki
🇦🇺 Australia
review category group of friends · Standard Triple Room
Facilities of Hotel Cristallo Relais, Sure Hotel Collection By Best Western
Wellness
- Outdoor swimming pool
- Sun umbrellas
- Sun loungers or beach chairs
Food & Drink
- Coffee house on site
- Fruits
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Express check-in/check-out
Cleaning Services
- Ironing service
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key access
- 24-hour security
- Safety deposit box
General
- Shuttle service
- Pet bowls
- Grocery deliveries
- Shared lounge/TV area
- Air conditioning
- Non-smoking throughout
- Heating
- Car hire
- Packed lunches
- Lift
- Family rooms
- Facilities for disabled guests
- Airport shuttle
- Airport pick up
- Airport drop off
- Non-smoking rooms
- Room service
Accessibility
- Emergency cord in bathroom
- Lower bathroom sink
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
Outdoors
- Picnic area
- Terrace
- Garden
Activities
- Bicycle rental
- Live sport events (broadcast)
- Happy hour
Health & Safety
- Face masks for guests available
- Thermometers for guests provided by property
- Access to health care professionals
- First aid kit available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Entertainment
- Public transport tickets
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
