Hotel Isla de La Garena
About this property
Hotel Isla de La Garena is located in Alcalá de Henares' La Garena commercial district. It offers a spa, free parking, free Wi-Fi and rooms with a private terrace.
All rooms at the Isla de la Garena Hotel are air-conditioned and have a flat-screen TV with satellite channels. The terraces have views of the pool.
The free spa centre includes a heated indoor pool with water jets, and Turkish baths. There is also a gym and a large outdoor pool, open in summer. Around the pool there is a garden and a spacious sun terrace.
The hotel has an à la carte restaurant, which serves Mediterranean cuisine for lunch and dinner. There is also an on-site café.
The hotel is 300 metres from the Garena shopping and leisure area. Central Alcalá de Henares is only 3 km away, and Madrid city centre is within 30 km. Madrid Airport and the IFEMA trade fair site are both 15 km away. The hotel is easily accessible from the A-2 Motorway.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note that the outside swimming pool is closed from September to June. The Spa operates from September to June.
Children aged 15 and under are not allowed in the spa.
The fine print
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
• Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
• Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
• Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Spa/wellness centre is closed from Mon 12 Jun 2023 until Sun 24 Sept 2023
Legal information
FAQs about Hotel Isla de La Garena
- Double or Twin Room - Disability Access
- Superior Twin Room
- Superior Double Room
- Superior Double Room with Direct Pool Access
- Twin Room with Direct Pool Access
- Junior Suite with Pool View
Guest reviews
Very good
Sue
🇬🇧 United Kingdom
young couple · Twin Room
Stephen
🇬🇧 United Kingdom
young couple · Twin Room
Facilities of Hotel Isla de La Garena
Wellness
- Outdoor swimming pool
- Spa & wellness centre
- Fitness centre
Food & Drink
- Breakfast in the room
- Bar
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Security alarm
- 24-hour security
- Safety deposit box
General
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Heating
- Lift
- Facilities for disabled guests
Accessibility
- Wheelchair accessible
Outdoors
- Outdoor furniture
- BBQ facilities
- Terrace
Activities
- Cycling
Media & Technology
- Shared lounge/TV area
- Fax/photocopying
- Tour desk
- Ironing service
- Laundry
- Business centre
- 24-hour front desk
- Meeting/banquet facilities
Health & Safety
- Face masks for guests available
- Access to health care professionals
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
