About this property
Hotel Le Port Neuf is located in the historical centre, 100 metres from Bayonne Cathedral and 300 metres from the Basque Museum. It offers free Wi-Fi access and an onsite bar with a terrace.
The rooms at Hotel Le Port Neuf are decorated in a contemporary style and include a flat-screen TV. There is also an en suite bathroom, which is complete with a hairdryer.
A continental breakfast is served every morning from 8:00 to 10.00, and local gastronomic restaurants can be found 300 metres from the property. The property also boasts an on-sit wine bar.
The hotel is also ideally located a 10-minute walk from the train station.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Pets are welcomed for an extra €10 per day per pet.
The hotel is located on a pedestrian street without parking spaces.
There is no lift at the hotel.
Damages, Non-Compliance with Rules, and Additional Charges
The guest agrees to respect the premises, furniture, and all facilities made available.
Any damage observed in the room or in the common areas of the establishment, as well as any breach of the internal regulations, may result in charges for repairs or additional cleaning.
In particular, smoking is strictly prohibited in rooms and common areas, in accordance with current legislation (Decree No. 2006-1386 of November 15, 2006).
In case of non-compliance with this ban, a flat cleaning and deodorization fee of €50 will automatically be charged to the guest to cover the costs related to restoring the room and its temporary unavailability.
Generally, any damage, deterioration, excessive soiling, or behavior resulting in additional costs (for example: irreparably stained linens, damaged equipment, lost key, unjustified fire alarm activation, etc.) will be invoiced based on the cost of necessary repairs or replacements, with supporting documentation provided.
The hotel reserves the right to charge these amounts to the credit card used for the reservation or payment of the stay, after prior notification to the guest.
Legal information
FAQs about Hotel Le Port Neuf
Facilities of Hotel Le Port Neuf
Food & Drink
- Coffee house on site
- Fruits
- Wine/champagne
- Snack bar
- Bar
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key access
General
- Non-smoking throughout
- Heating
- Soundproof rooms
- Non-smoking rooms
Outdoors
- Outdoor furniture
- Sun terrace
- Terrace
Activities
- Golf course (within 3 km)
Media & Technology
- Daily housekeeping
- Concierge service
- Luggage storage
- Express check-in/check-out
Health & Safety
- Face masks for guests available
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Other
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus