Hotel Le Relais Saint-Jacques
About this property
Situated in the heart of Saint-Jean-de-Luz, 300 metres from the beach, is the Hotel Le Relais Saint-Jacques.
Air-conditioned rooms feature a flat-screen TV, free internet access and a minibar. The private bathrooms are equipped with a hairdryer and a towel rail.
The whole hotel has the latest standards of comfort and is welcoming for disabled people with notably an elevator with unrestricted access.
At Hotel Le Relais Saint-Jacques, a breakfast service is provided.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
The hotel reception is open from 07:00 to 19:00. For people wishing to access the hotel outside opening times, the door code will be sent by text message or email.
When travelling with pets, please note that an extra charge of €15 per night applies. Please note that the property can only allow pets with a maximum weight of 20 kilos.
The fine print
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
• Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
• Please inform Hotel Le Relais Saint-Jacques in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Guests under the age of 18 can only check in with a parent or official guardian.
Legal information
FAQs about Hotel Le Relais Saint-Jacques
- Comfort Double Room
- King Room with Balcony
Facilities of Hotel Le Relais Saint-Jacques
Wellness
- Sun umbrellas
Food & Drink
- Coffee house on site
- Breakfast in the room
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Safety deposit box
General
- Adults only
- Air conditioning
- Non-smoking throughout
- Heating
- Lift
- Facilities for disabled guests
- Non-smoking rooms
Accessibility
- Lower bathroom sink
- Toilet with grab rails
- Wheelchair accessible
Media & Technology
- Pet bowls
- Daily housekeeping
- Luggage storage
- Fax/photocopying
Health & Safety
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus