About this property
Offering free Wi-Fi, Hotel Plaza is located 1.5 km from Cuenca’s Old Town and the famous Hanging Houses.
The air-conditioned hotel offers charming rooms with wooden beam ceilings, floors and furniture, including some African decorative items. The private bathroom has a shower. Towels and bed linen are included.
A park with a children playground is only 50 metres from the hotel. Guests can find also some bars and restaurants within 5 minutes’ walk.
Cuenca’s historic centre, a UNESCO World Heritage Site, is 25 minutes’ walk from Hotel Plaza. There is easy access to the A-40 Motorway.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
-Please note that If you expect to arrive outside check-in hours, please inform the property in advance.
-The check-in hours are:
*Monday to Thursday from 10 a.m. to 2 p.m. and from 5:30 p.m. to 8:30 p.m.
**Friday and Saturday from 10 a.m. to 2 p.m. and from 4 to 9 p.m.
**We are closed on Sunday afternoons, it's only open from 10 a.m. to 2 p.m.
Check-in will be conducted by phone, following prior notification to the hotel.
-Final cleaning fee is included.
Children under 5 can only stay for free when sharing the bed with their parents, extra beds will be charged.
The fine print
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
• Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
• Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
• Please inform Hotel Plaza in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Legal information
FAQs about Hotel Plaza
Facilities of Hotel Plaza
Wellness
- Public bath
Internet
- Internet services
Front Desk Services
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Tour desk
- Express check-in/check-out
Cleaning Services
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
Business Facilities
- Fax/photocopying
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key access
- 24-hour security
General
- Pet bowls
- Air conditioning
- Non-smoking throughout
- Heating
- Car hire
- Family rooms
- Facilities for disabled guests
- Room service
Activities
- Bingo
- Aerobics
- Archery
- Live sport events (broadcast)
- Live music/performance
- Tour or class about local culture
- Themed dinner nights
- Walking tours
- Movie nights
- Stand-up comedy
- Pub crawls
- Temporary art galleries
- Cycling
- Hiking
Health & Safety
- Face masks for guests available
- Thermometers for guests provided by property
- Access to health care professionals
- First aid kit available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Food & Drink
- Food can be delivered to guest accommodation
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus