Hotel Pompaelo Plaza del Ayuntamiento & Spa
About this property
Offering a terrace and views of the City Hall, Hotel Pompaelo Urban Spa is located in Pamplona main square, only 200 metres from Pamplona Catedral.
Located in an historic building with a medieval tower, all rooms at this hotel are air-conditioned and offer city views. They are equipped with a flat-screen TV, and fitted with a private bathroom with a shower and bidet, with free toiletries and a hairdryer.
At the on-site urban spa you can find a sauna, a Turkish bath, an ice fountain, and a wide range of beauty and wellness treatments.
Other facilities include the Sky Bar specialized in cocktails, and a gastro-pub where you will be able to find typical pintxos and local tapas. There is a 24-hour front desk at the property.
Ideally located for the San Fermin holidays, the ciudadela Park is 800 metres from Hotel Pompaelo Urban Spa, while Public University of Navarra is 2 km from the property. The nearest airport is Pamplona Airport, 5 km from Hotel Pompaelo Urban Spa.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note that the parking is closed from 05 until 14 July.
Please note that the spa is not included and must be reserved in advance.
Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.
The fine print
• This property is located within a pedestrian-only zone.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• License number: <strong>UH000923</strong>
Legal information
FAQs about Hotel Pompaelo Plaza del Ayuntamiento & Spa
- King Room with Balcony
- Double or Twin Room with Old Town View
- Deluxe Double or Twin Room with Balcony
- Family Room with Balcony
Guest reviews
Superb
Nicola
🇪🇸 Spain
young couple · King Room with Balcony
John
🇬🇧 United Kingdom
family with young children · Double or Twin Room with Old Town View
Facilities of Hotel Pompaelo Plaza del Ayuntamiento & Spa
Wellness
- Fitness/spa locker rooms
- Full body massage
- Head massage
- Foot massage
- Neck massage
- Back massage
- Spa/wellness packages
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Body wrap
- Body scrub
- Body treatments
- Pedicure
- Manicure
- Make-up services
- Waxing services
- Facial treatments
- Beauty services
- Hot tub
- Massage
- Spa & wellness centre
- Sauna
Food & Drink
- Coffee house on site
- Wine/champagne
- Snack bar
- Breakfast in the room
- Bar
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Safety deposit box
General
- Air conditioning
- Non-smoking throughout
- Heating
- Soundproof rooms
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Outdoors
- Terrace
Media & Technology
- Daily housekeeping
- Luggage storage
- Fax/photocopying
- Tour desk
- 24-hour front desk
- Room service
Health & Safety
- Face masks for guests available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
