About this property
Located opposite the Bilbao Exhibition Centre, this hotel is 10 minutes’ by car from the city centre. It features a seasonal swimming pool surrounded by gardens and a sun terrace.
The modern and spacious rooms at Hotel Puerta de Bilbao include a plasma TV. Rooms also come with free Wi-Fi and a private bathroom with hairdryer.
The on-site restaurant offers traditional Basque cuisine. The bar-café serves drinks and snacks.
Hotel Puerta de Bilbao is within a 5-minute walk from the Max Shopping Centre. Ansio Metro Station is 700 metres away while Bilbao-Loiu Airport is a 15-minute drive away.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note that guests must present the credit card used to make the reservation on arrival. If the cardholder is not present at the time of check-in, a different card will be requested to process the payment.
Please note no charges will be made on cards in accordance with European PSD2 payment regulations. The Hotel will send the guest a secure payment link
License number: HBI01189
The fine print
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform Hotel Puerta de Bilbao in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Guests under the age of 18 can only check in with a parent or official guardian.
• Piscina #1 is closed from Mon 14 Sept 2026 until Mon 21 Jun 2027
• Piscina #2 is closed from Mon 14 Sept 2026 until Mon 21 Jun 2027
Legal information
FAQs about Hotel Puerta de Bilbao
- Deluxe Twin Room
- Deluxe Queen Room with Sofa
- Deluxe Queen Room
- Deluxe Twin Room with Parking
- Triple Room
- Executive Suite
Guest reviews
Kivancyal
🇪🇸 Spain
family with young children · Deluxe Queen Room with Sofa
Kivancyal
🇪🇸 Spain
family with young children · Triple Room
Facilities of Hotel Puerta de Bilbao
Wellness
- Pool 1 - outdoor
- Pool 2 - outdoor (kids)
- Kids' pool
- Sun loungers or beach chairs
Food & Drink
- Coffee house on site
- Fruits
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Bar
- Restaurant
- All plates, cutlery, glasses and other tableware have been sanitized
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Concierge service
- Luggage storage
- Tour desk
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Safety deposit box
General
- Shared lounge/TV area
- Air conditioning
- Non-smoking throughout
- Allergy-free room
- Heating
- Packed lunches
- Soundproof rooms
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Accessibility
- Wheelchair accessible
Outdoors
- Outdoor furniture
- Sun terrace
- Terrace
Health & Safety
- First aid kit available
- Process in place to check health of guests
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
