About this property
Situated in the middle of one of the most important towns in Guipúzcoa, 6 km from San Sebastián, this is a highly convenient location whether you are booking a stay for business or tourism.
The rooms are spacious and tranquil, ensuring that you enjoy a comfortable stay. In the hotel restaurant you can sample the exquisite Basque cuisine, as well as regional tapas dishes and breakfasts in the cafeteria.
There is an exterior parking area in the hotel, making it easy to come by car and explore the nearby towns of Zarautz, Biarritz and San Juan de Luz.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note that the hotel's restaurant is closed on Sunday nights and all day on Mondays.
Please take note that there are special conditions of cancellation for more than 5 rooms booked
Legal information
FAQs about Hotel Txartel
Guest reviews
Very good
Laszlo
🇭🇺 Hungary
solo traveller · Standard Twin Room
Ahamed
🇬🇧 United Kingdom
solo traveller · Standard Twin Room
Facilities of Hotel Txartel
Food & Drink
- Coffee house on site
- Bar
- Restaurant
- All plates, cutlery, glasses and other tableware have been sanitized
- Physical distancing in dining areas
Internet
- Internet services
Safety & Security
- Key access
- Safety deposit box
General
- Non-smoking throughout
- Heating
- Lift
- Non-smoking rooms
Outdoors
- Terrace
Media & Technology
- Luggage storage
- Fax/photocopying
- Tour desk
- Packed lunches
- Dry cleaning
- 24-hour front desk
Health & Safety
- Hand sanitizer in guest accommodation and key areas
- Staff follow all safety protocols as directed by local authorities
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
