Hotel URH Palacio de Oriol
About this property
Situated in Santurce, a 5-minute walk from its train station, Hotel URH Palacio de Oriol offers soundproofed rooms with air conditioning, heating, and free WiFi.
The rooms are equipped with satellite TV, small fridge, and safety deposit box. The private bathroom comes with a bath or a shower. Hairdryer and toiletries are provided.
The property’s restaurant specialises in traditional Basque cuisine. It also serves a varied buffet breakfast with hot and cold dishes, including a selection of pastries, cold cuts, fruit, and cereal.
The hotel also offers meeting and banquet facilities, as well as laundry services. Private parking is possible for a surcharge.
Bilbao city centre can be reached in 15 minutes by car or in 20 minutes by underground or train.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Enjoy the Santurtzi Festival from July 10 to 19, just a few meters from the hotel.
Please note that breakfast is served from 7:30 to 10:30 on week days, and from 8:00 to 11:00 on Saturdays and Sundays.
Please note that parking is subject to availability.
License Number: HBI 01163
The fine print
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
• Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• If you require an invoice when booking a prepaid rate, please write this request and your company details in the <b>Ask a question</b> box.
• Parking is subject to availability due to limited spaces.
• Guests under the age of 18 can only check in with a parent or official guardian.
• Restaurante El Palacio is closed from Mon 02 Nov 2026 until Sun 21 Mar 2027
• Bar is closed from Mon 02 Nov 2026 until Sun 21 Mar 2027
Legal information
FAQs about Hotel URH Palacio de Oriol
- Double or Twin Room (1-2 Adults)
- Superior Double or Twin Room
- Premium Double Room
- Junior Suite with Sea View
Facilities of Hotel URH Palacio de Oriol
Wellness
- Fitness
- Fitness centre
Food & Drink
- Coffee house on site
- Wine/champagne
- Kid-friendly buffet
- Kids' meals
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Luggage storage
- Tour desk
- 24-hour front desk
Cleaning Services
- Ironing service
- Dry cleaning
- Laundry
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Safety deposit box
General
- Pet bowls
- Grocery deliveries
- Minimarket on site
- Shared lounge/TV area
- Vending machine (snacks)
- Vending machine (drinks)
- Air conditioning
- Non-smoking throughout
- Heating
- Soundproof rooms
- Lift
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Outdoors
- Outdoor furniture
- Sun terrace
- Terrace
- Garden
Activities
- Bicycle rental
- Live sport events (broadcast)
- Live music/performance
- Bike tours
- Walking tours
- Pub crawls
- Beach
- Kids' club
- Children's playground
- Fishing
Health & Safety
- First aid kit available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus