Mandolay Hotel Guildford
About this property
Welcome to Mandolay Hotel, where history intertwines with luxury in the heart of Guildford. With no two rooms alike, you will discover 80 rooms that seamlessly blend modern amenities with the historic charm of the original building. Sink into Hypnos mattresses draped in Egyptian cotton bed linen and pamper yourself in your en-suite bathrooms stocked with Molton Brown or Elemis products and plush amenities, including fluffy towels. Additionally, enjoy a selection of Taylors of Harrogate teas, Starbucks coffee, a selection of milk and Joe & Seph's Popcorn.
After a day of exploration, unwind in 36 Bar & Grill, where speciality gins, wines and champagnes await. Just a short stroll away, Guildford High Street awaits, offering a fabulous shopping experience with its tempting selection of independent shops and major stores set around an attractive cobbled high street and beautiful historic buildings.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note that parking spaces are available for an additional cost.
Secure luggage storage is available after check out from 11 am-4 pm for £5 per room.
Please note that an additional charge will be applied for early check-in or late check-out.
The hotel asks for £50 pre-authorization per room from a physical valid credit or debit card with chip and pin upon arrival. If not used for extras, the £50 is not charged, and the bank or card provider is notified of its release immediately upon departure.
When travelling with pets, please note that an extra charge of £25 per night applies.
Please note that a maximum of 2 dogs are allowed per room.
Please note that pets are only allowed in Double -Medium & Double- Executive rooms.'
The fine print
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Parking is subject to availability due to limited spaces.
• Please inform Mandolay Hotel Guildford in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Guests under the age of 18 can only check in with a parent or official guardian.
• A damage deposit of £50 is required on arrival. That's about $67. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Legal information
FAQs about Mandolay Hotel Guildford
- Lower Ground Double-Snug
- Double-Snug
- Double Cosy
- Executive Double Room
- Deluxe Double Room
- Executive Triple & Twin Room
- Apartment
Guest reviews
Very good
Kelligan
🇬🇧 United Kingdom
young couple · Double Cosy
Marina
🇮🇪 Ireland
solo traveller · Double Cosy
Facilities of Mandolay Hotel Guildford
Food & Drink
- Coffee house on site
- Fruits
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Snack bar
- Bar
- Restaurant
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Luggage storage
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
General
- Pet bowls
- Pet basket
- Vending machine (drinks)
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Heating
- Lift
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Accessibility
- Emergency cord in bathroom
- Lower bathroom sink
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
Outdoors
- Outdoor furniture
- Terrace
Health & Safety
- Face masks for guests available
- First aid kit available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
