Mercure Castres L'Occitan
About this property
Comfortable Accommodations
Mercure Castres L'Occitan in Castres offers family rooms with air-conditioning, private bathrooms, and modern amenities. Each room includes a balcony or terrace with garden or pool views, ensuring a pleasant stay.
Dining Experience
The family-friendly restaurant serves French cuisine with vegetarian, vegan, gluten-free, and dairy-free options. Guests can enjoy lunch and dinner in a modern or romantic ambience, complemented by a bar for relaxed evenings.
Leisure Facilities
The hotel features a sauna, fitness room, and a seasonal outdoor swimming pool. Additional amenities include a sun terrace, garden, and free WiFi, providing ample opportunities for relaxation and leisure.
Prime Location
Located 4 km from Castres-Mazamet Airport, the hotel is near attractions such as the Goya Museum (19-minute walk) and Castres Olympique (few steps). Free on-site private parking is available for guests.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note that if you plan on arriving after 18:00, please notify the property in advance. Contact details can be found on the booking confirmation.
Please note that children under 12 years old can enjoy breakfast for free.
Guests traveling with a minor may be subject to additional verification at check-in.
The fine print
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
• Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
• Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Bar is closed from Mon 22 Feb 2021 until Mon 03 May 2021
• Ouverte mai à octobre/Open May to October is closed from Thu 01 Oct 2020 until Mon 03 May 2021
• Ouverte mai à octobre/Open May to October is closed from Mon 22 Feb 2021 until Mon 03 May 2021
• Ouverte mai à octobre/Open May to October is closed from Tue 12 Oct 2021 until Mon 02 May 2022
• Ouverte mai à octobre/Open May to October is closed from Sun 30 Oct 2022 until Mon 01 May 2023
Legal information
FAQs about Mercure Castres L'Occitan
Guest reviews
Very good
Theo
🇬🇧 United Kingdom
solo traveller · Classic  Double Room
Maria
🇧🇪 Belgium
family with young children · Standard Room
Facilities of Mercure Castres L'Occitan
Wellness
- Outdoor swimming pool
- Fitness
- Full body massage
- Hand massage
- Head massage
- Couples massage
- Foot massage
- Neck massage
- Back massage
- Sun umbrellas
- Sun loungers or beach chairs
- Massage
- Fitness centre
- Sauna
Food & Drink
- Fruits
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Breakfast in the room
- Bar
- Restaurant
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Luggage storage
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Ironing service
- Laundry
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
General
- Pet bowls
- Shared lounge/TV area
- Air conditioning
- Non-smoking throughout
- Heating
- Packed lunches
- Soundproof rooms
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Accessibility
- Visual aids: Braille
- Lower bathroom sink
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
Outdoors
- Outdoor furniture
- Sun terrace
- Terrace
- Garden
Activities
- Billiards
- Golf course (within 3 km)
Health & Safety
- Face masks for guests available
- Access to health care professionals
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Transportation
- Board games/puzzles
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
