Mercure Manchester Norton Grange Hotel & Spa
About this property
The rooms at Mercure Manchester Norton Grange Hotel & Spa are spacious and they all have a bath and a shower as well as tea/coffee making facilities.
The amazing leisure facilities include an 18-metre pool, an outdoor hydrotherapy pool, a thermal suite and a technogym. There are also 6 beauty treatment rooms.
1. Security/Damage Deposit
Please note that a £25 security deposit per reservation is required upon arrival and should be paid by Credit/Debit Card. This deposit is held to cover any damages or breaches of hotel policy. The deposit will be refunded in full after check-out, provided the room is left in satisfactory condition and all hotel policies are observed. Please note that the refund takes up to 5 working days post departure to reflect on your account.
2. Noise Policy
Due to weddings and events we often have loud music until 1am. We cannot guarantee any noise free environment however will do our best to allocate a quiet room if you ask in advance.
3. Pet Policy
Mercure Norton Grange has a strict no pet policy with the exception of guide dogs at no Extra Cost.
4. Child Policy
In alignment with Accor's WATCH (We Act Together for Children) program, we are committed to safeguarding children. As part of this commitment, we reserve will request identification and verify the relationship between the child and the accompanying adult while checking-in to the hotel.
5. Cash & ID Policy
The hotel does not accept cash payments for Rooms. All rooms will have to be prepaid, guaranteed or paid at the property using a valid credit/debit card. However, all other facilities will accept cash payments. The hotel reserves the right to carry out a mandatory ID check where required. Failure to provide a valid government issued ID will result in being refused check-in.
6. Smoking & Drugs Policy
Please note that smoking, including vapes, is strictly prohibited in all areas within the building. We have dedicated smoking areas outside the building. Should you require assistance in locating them, please ask a member of staff. Failure to comply will result in being removed from the premises and a £250 smoking fee will be charged.
The use, possession or distribution of Drugs or any Illegal substance on these premises is strictly prohibited. Anyone caught will be banned and reported to police.
7. Twin Bed Policy
Please note that some of our twin beds are made up with 1 Standard Double Bed and 1 Pull-out Single Bed of 1.8m x 0.9m
8. Complimentary use of Leisure Facilities from 3.00PM on the day of Arrival to 12.00PM on the day of Departure.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
The restaurant is sometimes used for private functions at weekends. This may result in limited dining facilities in the Bistro area. Should you wish to dine at the hotel, please contact the hotel in advance to check the availability and to avoid disappointment.
Please note that the credit card used to book must be presented on arrival. All guests staying must be present at check-in. Guests wishing to pay by cash must provide a valid photo identification at check-in.
Please inform the property if any of the guests are children, so the rooms can be set accordingly.
Guests traveling with a minor may be subject to additional verification at check-in.
The fine print
• This property is located in a busy area and guests may experience noise.
• Please inform Mercure Manchester Norton Grange Hotel & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Guests under the age of 18 can only check in with a parent or official guardian.
• Spa/wellness centre is closed from Mon 27 Oct 2025 until Sun 09 Nov 2025
• A damage deposit of £25 is required on arrival. That's about $33. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Legal information
FAQs about Mercure Manchester Norton Grange Hotel & Spa
- Standard Double Room
- Privilege King Room
- Triple Family Room
- Family Room with One Double Bed and Sofa Bed
Guest reviews
Very good
Jennette
🇬🇧 United Kingdom
young couple · Standard Double Room
Millie
🇬🇧 United Kingdom
young couple · Standard Double Room
Facilities of Mercure Manchester Norton Grange Hotel & Spa
Wellness
- Fitness/spa locker rooms
- Personal trainer
- Fitness classes
- Fitness
- Spa/wellness packages
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Body wrap
- Body scrub
- Body treatments
- Pedicure
- Manicure
- Waxing services
- Facial treatments
- Beauty services
- Sun loungers or beach chairs
- Massage
- Spa & wellness centre
- Fitness centre
- Sauna
Food & Drink
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
General
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Heating
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Outdoors
- Outdoor furniture
- Terrace
- Garden
Activities
- Golf course (within 3 km)
Media & Technology
- Daily housekeeping
- Luggage storage
- Fax/photocopying
- Dry cleaning
- Laundry
- Business centre
- 24-hour front desk
- Meeting/banquet facilities
- Room service
Health & Safety
- Face masks for guests available
- Thermometers for guests provided by property
- Access to health care professionals
- First aid kit available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
