Palms Hotel & Retreat By Palette London Romford
About this property
Comfortable Accommodations
Palms Hotel & Retreat By Palette London Romford in Hornchurch offers family rooms with private bathrooms, garden views, and modern amenities. Each room includes a work desk, TV, and free WiFi.
Dining Experience
The family-friendly restaurant serves British cuisine with vegetarian and vegan options. Guests can enjoy a buffet breakfast with warm dishes, fresh pastries, and a variety of beverages.
Leisure Facilities
The hotel features a garden, bar, and coffee shop. Additional amenities include a picnic area, private check-in and check-out, and a 24-hour front desk.
Location and Attractions
Located 23 km from London City Airport, the hotel is near attractions such as Upminster Bridge (5 km) and Brentwood Cathedral (8 km).
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
• Early check-in and late check-out available only if approved, charged at £20 per hour
• Latest check-in time is 2:00 AM (management approval required)
Guests must present valid ID at check-in. Failure to provide ID, payment verification, or
compliance with hotel rules may result in refusal of entry.
A valid card is required to secure booking. Payment may be taken at booking or arrival
depending on rate. Some offers require upfront non-refundable payment. Pre-authorisation
may be applied.
• Free cancellation up to 48 hours before 3:00 PM arrival
• After this or no-show: first night charged
• Third-party bookings also follow platform policies (e.g. Booking.com, Expedia)
A card pre-authorisation may be taken as security. Guests are responsible for any damage,
loss, smoking fines, or excessive cleaning, which will be charged to the card provided.
Strict no smoking/vaping policy throughout the hotel. Breach results in a £250 cleaning fee.
Strictly prohibited. Violations may result in eviction without refund, possible police
involvement, and additional charges for damages or cleaning.
No pets allowed except certified assistance/guard dogs. £50 cleaning fee applies where
permitted.
The hotel may refuse service or terminate stays without refund for:
• Abuse or threatening behaviour
• Illegal activity
• Noise disturbance
• Rule breaches
Guests are responsible for all damage or loss during their stay. Charges will be taken from the
payment method provided.
These terms are governed by the laws of England and Wales.
By booking, guests confirm they have read, understood, and agreed to all terms and
conditions.
The fine print
• This property will not accommodate hen, stag or similar parties.
• Please inform Palms Hotel & Retreat By Palette London Romford in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Guests under the age of 18 can only check in with a parent or official guardian.
Legal information
FAQs about Palms Hotel & Retreat By Palette London Romford
- The spacious double room features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Facilities of Palms Hotel & Retreat By Palette London Romford
Food & Drink
- Coffee house on site
- Fruits
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
Internet
- Internet services
Front Desk Services
- Invoice provided
- Lockers
- Private check-in/check-out
- Concierge service
- Luggage storage
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Trouser press
- Ironing service
- Dry cleaning
- Laundry
Business Facilities
- Fax/photocopying
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
General
- Shuttle service
- Vending machine (snacks)
- Vending machine (drinks)
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Allergy-free room
- Heating
- Soundproof rooms
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Accessibility
- Emergency cord in bathroom
- Toilet with grab rails
- Wheelchair accessible
Outdoors
- Picnic area
- BBQ facilities
- Garden
Activities
- Happy hour
Living Area
- Parking