Puerta de Santillana
About this property
New and modern 3 star 28 rooms hotel (built in 2005). Our rooms are very comfortable and full of light with a complete luxury bathroom(free toiletry set and hairdrier) all with shower and bathtub. Direct dial telephone and internet access, tv with private channels, central heating/airconditioning system, radio alarm clock, videogames (on demand), minibar and safety box. Other services of the hotel are meeting room, breakfast service, parking, and heated outdoor swimming pool with a little and cute solarium.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Late check in after 11.00 pm. will be subject to 10 euros extra fee, per hour or fraction.
The fine print
• License number: <strong>G.6008</strong>
Legal information
FAQs about Puerta de Santillana
- Twin Room
- Twin Room
- Junior Suite
- Family Room
Guest reviews
Very good
Robin
🇺🇸 United States
family with young children · Twin Room
Tomasz
🇬🇧 United Kingdom
family with young children · Twin Room
Facilities of Puerta de Santillana
Wellness
- Outdoor swimming pool
- Sun umbrellas
- Sun loungers or beach chairs
Food & Drink
- Kids' meals
- Bar
- Restaurant
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Key card access
General
- Air conditioning
- Non-smoking throughout
- Lift
- Family rooms
- Non-smoking rooms
Outdoors
- Terrace
Activities
- Snorkelling
- Diving
- Cycling
- Karaoke
- Children's playground
- Fishing
Media & Technology
- Pet bowls
- Shared lounge/TV area
- Concierge service
- Luggage storage
- 24-hour front desk
- Meeting/banquet facilities
Health & Safety
- Access to health care professionals
- First aid kit available
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
