Royal Station Hotel- Part of the Cairn Collection
About this property
This is a non-smoking hotel. Guests are advised that the same card used to make the booking will be required for payment and must be presented upon check-in. Stag parties and weekend groups should contact the hotel after booking, as a security deposit is required. Different policies and additional supplements apply to bookings for six or more guests. If a reservation is to be charged to a company or business card, the company must send an email directly to the hotel confirming payment authorization. The Leisure Club is open Monday to Friday from 07:00 to 20:45 and on Saturdays, Sundays, and Bank Holidays from 09:00 to 16:45, with last entry permitted 30 minutes before closing. For Christmas period opening and closing times, guests should contact the hotel directly.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
This is a non-smoking hotel. Guests are advised that the same card used to make the booking will be required to take the payment.
The card used to make the booking has to be presented upon check-in.
Leisure Club opening hours are as follows: Monday to Friday, 07:00 until 21:15, Saturday, 09:00 until 17.15 and Sunday 08:00 until 15:!5. Please note last entry into the Leisure Club will be 30 minutes prior to closing time. The Leisure Club will be closed Christmas Day, Boxing Day and New Years Day.
For Bank Holiday and Christmas opening and closing times, please contact the hotel direct.
Stag parties and groups at weekend: please contact the hotel after your booking has been made, as a security deposit is required.
Different policies and additional supplements apply when booking for 6 or more guests.
If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment.
Please note that this property only accepts service dogs.
Guests under the age of 18 need to be accompanied by a parent or guardian.
Please be advised that the Leisure Club is available on to guests complimentary on a first come, first served basis so may not always be available at certain time during these hours.
Please note our leisure club will run on reduced hours over the Christmas and New Year period as follows: Christmas Eve, Boxing Day, New Years Eve, New Years Day - opening times will be 09:00 until 17:15. All leisure facilities will be closed on Christmas Day.
The fine print
• Parking is subject to availability due to limited spaces.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Guests under the age of 18 can only check in with a parent or official guardian.
• A damage deposit of £50 is required on arrival. That's about $67. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Legal information
FAQs about Royal Station Hotel- Part of the Cairn Collection
- This room is equipped with an en suite bathroom, a TV and free Wi-Fi.
Guest reviews
Steve
🇦🇺 Australia
solo traveller · Cosy Double Room
Rebecca
🇬🇧 United Kingdom
review category group of friends · Superior Twin Room
Facilities of Royal Station Hotel- Part of the Cairn Collection
Wellness
- Indoor swimming pool
- Fitness/spa locker rooms
- Fitness
- Steam room
- Spa facilities
- Hot tub
- Fitness centre
- Sauna
Food & Drink
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Bar
- Restaurant
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Private check-in/check-out
- Luggage storage
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Dry cleaning
Business Facilities
- Fax/photocopying
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Key card access
- 24-hour security
- Safety deposit box
General
- Designated smoking area
- Non-smoking throughout
- Heating
- Packed lunches
- Lift
- Family rooms
- Non-smoking rooms
- Room service
Activities
- Themed dinner nights
- Nightclub/DJ
- Golf course (within 3 km)
Health & Safety
- First aid kit available
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
