Sercotel Arenal Bilbao
About this property
Conveniently located in the Bilbao City Centre district of Bilbao, Sercotel Arenal Bilbao is set 100 metres from Arriaga Theatre, 300 metres from Catedral de Santiago and 100 metres from Casco Viejo Metro Station. Featuring a shared lounge, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation offers a 24-hour front desk.
At the hotel, all the rooms are fitted with a desk and a Smart TV. All guest rooms feature a minibar.
A Buffet breakfast is available every morning at Sercotel Arenal Bilbao.
Popular points of interest near the accommodation include Funicular de Artxanda, Bilbao Fine Arts Museum and Guggenheim Museum Bilbao. The nearest airport is Bilbao Airport, 14 km from Sercotel Arenal Bilbao.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
The hotel offers discounted public parking nearby. When booking 5 or more rooms, different policies and additional charges might apply.
Cunas sujetas a disponibilidad en el momento de la llegada al hotel. La solicitud previa o a la llegada no garantiza la asignación de una cuna, ya que esta estará sujeta a la disponibilidad del establecimiento. En caso de no disponer de cunas, los niños de 0 a 2 años podrán compartir cama con un adulto.
Cots are subject to availability upon arrival at the hotel. Prior request or request upon arrival does not guarantee the assignment of a cot, as this will be subject to the property's availability. In the event that cots are unavailable, children aged 0 to 2 years may share a bed with an adult.
The fine print
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform Sercotel Arenal Bilbao in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Legal information
FAQs about Sercotel Arenal Bilbao
Facilities of Sercotel Arenal Bilbao
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Safety deposit box
General
- Non-smoking throughout
- Heating
- Soundproof rooms
- Lift
- Non-smoking rooms
Media & Technology
- Daily housekeeping
- Concierge service
- Luggage storage
- Fax/photocopying
- Tour desk
- Ironing service
- Laundry
- 24-hour front desk
Health & Safety
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Food & Drink
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Other
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/check-out
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus