Sofitel London Heathrow
About this property
The Sofitel Heathrow has direct access to Terminal 5 via a covered walkway. It has a modern health spa, a 24-hour gym, 2 bars and 2 restaurants. Central London can be reached with direct train services from Heathrow Airport. The hotel boasts panoramic views of the airport thanks to its location.
All of the spacious air-conditioned bedrooms have free Wi-Fi, satellite TV, a bathroom with separate bath and shower, and 24-hour room service.
Guests can unwind and watch Sky Sports on a large TV screen in the Sphere Bar, or have tea and cakes in the Tea Salon. La Belle Époque restaurant serves fusion French cuisine in stylish surroundings and the Vivre Restaurant offers a menu of international cuisine.
The 5-star Sofitel London Heathrow is 21 minutes from Central London by train from Terminal 5 Rail Station, which is a 5-minute walk away.
La Belle Époque, our 2 AA rosette awarded restaurant, serves fusion French cuisine in stylish surroundings and the Vivre Restaurant offers a menu of international cuisine.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Gym is open 24 hours and Sofitel Spa opens daily from 09:00 -21:00. It combines luxury French skincare by Sothy & the latest derma-science from TEMPLESPA.
Access to the Steam, Sauna & Hydro bath are chargeable at £40 per person for 60 minutes. To make a reservation in this regard, please email Sofitel.LondonHeathrow.WELLNESS@sofitel.com
Sofitel London Heathrow is directly connected to Heathrow T5, only 4 minutes' walk via a covered walkway. BY ROAD - from the North, South or West: exit at Junction 14 on the M25. From the East, exit at Junction 4 on the M4, then follow signs to Heathrow Terminal 5. BY TRAIN take the Heathrow Express Rail to T5 and by UNDERGROUND take the Piccadilly Line to T5, then follow signs on the Arrivals level for Sofitel, directing you to the lifts and footbridge which take you directly to the hotel.
There is a Hoppa bus shuttle service available to and from Terminal 4; this service is chargeable and runs every 19 and 49 mins past the hour - take the H53 or H56 bus, Hoppa bus shuttle is an independent service not related to the hotel.
Please note parking is only for the duration of your stay. However, parking packages can be arranged with the property after booking (parking packages are subject to availability).
Please note that the credit card used to book must be presented on arrival.
Guests traveling with a minor may be subject to additional verification at check-in.
The fine print
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Guests under the age of 18 can only check in with a parent or official guardian.
• A damage deposit of £100 is required on arrival. That's about $134. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Legal information
FAQs about Sofitel London Heathrow
- Classic Twin Room
- Classic Room with 1 Queen-size Bed
- Superior Twin Room
- Superior King Room - Disability Access
- Superior King Room
- Luxury Twin Room with View
- Luxury King Room
- Luxury Club King Room - Club Access
- Classic Queen Room - Accessible
- Family Room
- One-Bedroom Prestige Suite and Lounge Access
Guest reviews
Kerry
🇦🇺 Australia
young couple · Classic Room with 1 Queen-size Bed
Peter
🇳🇿 New Zealand
young couple · Superior King Room - Disability Access
Facilities of Sofitel London Heathrow
Wellness
- Fitness
- Spa & wellness centre
- Fitness centre
- Sauna
Food & Drink
- Coffee house on site
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Restaurant
- Delivered food is securely covered
- Breakfast takeaway containers
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Concierge service
- ATM/cash machine on site
- Luggage storage
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safety deposit box
General
- Shuttle service
- Minimarket on site
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Allergy-free room
- Heating
- Car hire
- Packed lunches
- Soundproof rooms
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Accessibility
- Emergency cord in bathroom
- Lower bathroom sink
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
Health & Safety
- Access to health care professionals
- First aid kit available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
