The Black Swan - The Inn Collection Group
About this property
The Black Swan has been providing travellers with a warm welcome and famous hospitality for centuries.
Once the main stop off for weary travellers on a stagecoach route linking Leeds to York, The Black Swan dates back to the 15th century. With an Elizabethan building on one end, a Tudor one to the other and a Georgian House in the middle, the Black Swan is wonderfully higgledy-piggledy, with bags of character.
With its inviting open fires, cosy armchairs and warm welcome, The Black Swan is just the place to eat, drink, sleep and explore beautiful Helmsley from and attractions including nearby Rievaulx Abbey, Castle Howard, Helmsley Castle and Helmsley Walled Garden.
Offering views of either market square or beautiful gardens, these recently refurbished bedrooms have fresh, traditional décor and tea and coffee facilities. All rooms feature a private bathroom, flat-screen TV, desk and free Wi-Fi.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
When booking five or more rooms, group terms and conditions are applied to your reservation. A 10% non-refundable deposit is taken at time of booking and full payment and rooming list are required six weeks prior to your arrival. These terms replace any other booking policies agreed with online travel agents.
Legal information
FAQs about The Black Swan - The Inn Collection Group
- Classic Double or Twin Room
- Family Room with Bunks
- Superior Double or Twin with Sofa Bed
- Feature Double or Twin Room
Guest reviews
Lisa
🇬🇧 United Kingdom
family with young children · Double or Twin Room
Michael
🇬🇧 United Kingdom
young couple · Double or Twin Room
Facilities of The Black Swan - The Inn Collection Group
Food & Drink
- Wine/champagne
- Kids' meals
- Special diet menus (on request)
- Bar
- Restaurant
- All plates, cutlery, glasses and other tableware have been sanitized
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- Smoke alarms
- Security alarm
- Key access
- 24-hour security
General
- Non-smoking throughout
- Heating
- Family rooms
- Non-smoking rooms
Outdoors
- Outdoor furniture
- Garden
Media & Technology
- Daily housekeeping
- Luggage storage
- Packed lunches
- Meeting/banquet facilities
Health & Safety
- First aid kit available
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
