The Coal Exchange Hotel
About this property
Comfortable Accommodations
The Coal Exchange Hotel in Cardiff offers family rooms with private bathrooms, tea and coffee makers, and free WiFi. Each room includes a work desk, TV, and wardrobe, ensuring a pleasant stay.
Dining Experience
Guests can enjoy a restaurant serving brunch, lunch, and dinner in a family-friendly, traditional, modern, or romantic ambience. Breakfast options include continental, buffet, full English/Irish, vegetarian, vegan, halal, and gluten-free.
Convenient Location
Located 1.9 km from Motorpoint Arena Cardiff and a 5-minute walk to Wales Millennium Centre, the hotel is near attractions such as Mermaid Quay (400 metres) and Cardiff Castle (3.8 km). Cardiff Airport is 22 km away.
Guest Services
The hotel offers a lift, 24-hour front desk, daily housekeeping, express check-in and check-out, luggage storage, and free toiletries. Additional amenities include a hot tub/jacuzzi and spa bath.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform The Coal Exchange Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
The fine print
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform The Coal Exchange Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Guests under the age of 18 can only check in with a parent or official guardian.
Legal information
FAQs about The Coal Exchange Hotel
Guest reviews
Karen
🇬🇧 United Kingdom
review category group of friends · Triple Room
Robert
🇬🇧 United Kingdom
family with young children · Double Room
Facilities of The Coal Exchange Hotel
Food & Drink
- Wine/champagne
- Kids' meals
- Bar
- Restaurant
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
General
- Designated smoking area
- Non-smoking throughout
- Heating
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Accessibility
- Lower bathroom sink
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
Activities
- Themed dinner nights
- Stand-up comedy
Media & Technology
- Daily housekeeping
- Luggage storage
- Fax/photocopying
- Express check-in/check-out
- 24-hour front desk
- Meeting/banquet facilities
Health & Safety
- Access to health care professionals
- First aid kit available
- Process in place to check health of guests
- Staff follow all safety protocols as directed by local authorities
Transportation
- Board games/puzzles
Other
- Mobile app for room service
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
