The Florence Hills Resort & Wellness
About this property
Featuring a free outdoor pool, The Florence Hills Resort & Wellness is located in the Tuscan Hills just outside Pelago. It offers free Wi-Fi throughout, a wellness corner and the Tuscania restaurant.
Air-conditioned rooms at The Florence Hills Resort & Wellness will provide you with a flat-screen TV. The private bathroom includes a hairdryer and free toiletries.
A sweet and savory breakfast of fresh fruit, bread, croissants, together with cold cuts, cheese and egg dishes is provided daily.
A parking garage is available. A bus stop 500 meters away has links to Florence, 22 km away. The Mall Outlet is reachable by car in 20 minutes.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note, children under 16 years are only allowed in the spa when accompanied by a parent. Please contact the property for futher information on time restrictions at the spa for children under 16.
The fine print
• In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
• Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
• Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
• Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
• Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
• Please inform The Florence Hills Resort & Wellness in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• You are advised to bring your own vehicle as this property is not serviced by public transport.
• Piscina n. 1 is closed from Sat 01 Oct 2022 until Fri 31 Mar 2023
• Piscina n. 1 is closed from Mon 28 Apr 2025 until Sat 31 May 2025
• Piscina n. 1 is closed from Mon 29 Dec 2025 until Thu 30 Apr 2026
• License number: <strong>048032RES0002, IT048032B4D4F7RZIV</strong>
Legal information
FAQs about The Florence Hills Resort & Wellness
Facilities of The Florence Hills Resort & Wellness
Wellness
- Outdoor swimming pool
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Spa & wellness centre
- Sauna
Food & Drink
- Coffee house on site
- Fruits
- Wine/champagne
- Kid-friendly buffet
- Kids' meals
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Express check-in/check-out
Cleaning Services
- Daily housekeeping
Business Facilities
- Fax/photocopying
Safety & Security
- Fire extinguishers
- Smoke alarms
- Key access
- 24-hour security
General
- Pet bowls
- Designated smoking area
- Air conditioning
- Allergy-free room
- Heating
- Packed lunches
- Soundproof rooms
- Family rooms
- Facilities for disabled guests
- Room service
Accessibility
- Wheelchair accessible
Outdoors
- Outdoor furniture
- Terrace
- Garden
Activities
- Bike tours
- Walking tours
- Horse riding
- Cycling
- Children's playground
Health & Safety
- Face masks for guests available
- Thermometers for guests provided by property
- Access to health care professionals
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Transportation
- Baby safety gates
- Kids' outdoor play equipment
- Board games/puzzles
Other
- Physical distancing rules followed
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus