TLH Carlton Hotel - TLH Leisure, Entertainment and Spa Resort
About this property
Set 5 minutes’ walk from Torquay’s seafront, the stylish and intimate TLH Carlton Hotel - TLH Leisure, Entertainment and Spa Resort offers stunning views across Torbay. Outstanding on-site leisure and entertainment facilities include The Aztec Spa, a leisure complex, indoor and outdoor swimming pools and a gym.
Rooms at the family-friendly TLH Carlton Hotel and Spa have a private bathroom, TV, and tea and coffee making facilities. There are also 3 self-catering apartments and free Wi-Fi is included.
The smart restaurant serves buffet-style breakfasts and evening meals, with additional a la carte and children’s choices available. The sunny Riviera ballroom and bar has spectacular views across the bay.
Leisure facilities include a sauna, steam room and hot tub and there is also a games area with 10-pin bowling, pool and ping-pong tables and a children’s playground. A daily activities programme includes snorkelling and aerobics. Vibrant evening entertainment includes a mix of cabaret and live acts.
Set a short walk from the attractive harbour and town centre, TLH Carlton Hotel - TLH Leisure, Entertainment and Spa Resort is within 10-15 minutes’ walk of Torre and Torquay Railway Stations.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note that the fitness centre, spa and wellness centre are available to guests for an additional charge.
Please note that the hotel does not accept American Express cards for payment.
Please note that the hotel is non-smoking throughout.
Please note that this property cannot accommodate hen and stag parties.
Reservations which appear to be party bookings must be pre-approved by the hotel, prior to booking.
Please note, rooms will only sleep the number of people specified. Additional guests in rooms are not permitted.
Anyone under the age of 18 must be accompanied by an over 18 year old.
For the safe enjoyment of all our pool users, a maximum of 2 children under the age of 12, per adult, will be allowed into the pools.
Anyone aged 16 years or over can bring in a maximum of 2 children under 12 years and 2 additional children aged between 12 & 15 years (a maximum of 4 accompanying children in total).
The fine print
• In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
• Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
• Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
• Parking is subject to availability due to limited spaces.
Legal information
FAQs about TLH Carlton Hotel - TLH Leisure, Entertainment and Spa Resort
Guest reviews
Good
Samia
🇬🇧 United Kingdom
young couple · Standard Double Room
Donna
🇬🇧 United Kingdom
young couple · Standard Double Room
Facilities of TLH Carlton Hotel - TLH Leisure, Entertainment and Spa Resort
Wellness
- Pool 1 - indoor
- Pool 2 - outdoor
- Pool 3 - indoor
- Fitness/spa locker rooms
- Fitness classes
- Yoga classes
- Fitness
- Full body massage
- Hand massage
- Head massage
- Foot massage
- Neck massage
- Back massage
- Spa/wellness packages
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Body wrap
- Body scrub
- Body treatments
- Hair styling
- Hair colouring
- Haircut
- Pedicure
- Manicure
- Waxing services
- Facial treatments
- Beauty services
- Sun umbrellas
- Sun loungers or beach chairs
- Hot tub
- Massage
- Spa & wellness centre
- Fitness centre
- Sauna
Food & Drink
- Coffee house on site
- Fruits
- Wine/champagne
- Kid-friendly buffet
- Kids' meals
- Special diet menus (on request)
- Snack bar
- Bar
- Restaurant
- Restaurant
- Restaurant
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Private check-in/check-out
- Luggage storage
- Express check-in/check-out
- 24-hour front desk
Cleaning Services
- Daily housekeeping
- Dry cleaning
- Laundry
Business Facilities
- Fax/photocopying
- Meeting/banquet facilities
Safety & Security
- Fire extinguishers
- Smoke alarms
- Key card access
- 24-hour security
- Safety deposit box
General
- Minimarket on site
- Shared lounge/TV area
- Vending machine (snacks)
- Vending machine (drinks)
- Designated smoking area
- Non-smoking throughout
- Heating
- Packed lunches
- Lift
- Family rooms
- Barber/beauty shop
- Facilities for disabled guests
- Non-smoking rooms
Accessibility
- Emergency cord in bathroom
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
Outdoors
- Picnic area
- Outdoor furniture
- Sun terrace
- Terrace
- Garden
Activities
- Bingo
- Aerobics
- Live sport events (broadcast)
- Live music/performance
- Stand-up comedy
- Evening entertainment
- Entertainment staff
- Bowling
- Darts
- Table tennis
- Billiards
- Children's playground
- Games room
- Tennis court
Health & Safety
- Face masks for guests available
- Access to health care professionals
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Transportation
- Kids' outdoor play equipment
- Indoor play area
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Cashless payment available
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
