Tollgate Hotel & Leisure
About this property
Comfortable Accommodations
Tollgate Hotel & Leisure in Stoke on Trent offers family rooms with private bathrooms, garden views, and modern amenities including free WiFi, TV, and work desks.
Convenient Facilities
Guests enjoy free on-site private parking, a 24-hour front desk, concierge service, daily housekeeping, outdoor seating, hairdresser/beautician, luggage storage, and full-day security.
Prime Location
Located 3.4 km from Trentham Gardens, 21 km from Alton Towers, and 59 km from Manchester Airport, the hotel is near attractions such as Britannia Stadium and Stoke Town Hall.
Guest Satisfaction
Guests appreciate the attentive staff, convenient location, and comfortable beds.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Guest will be asked to present valid debit or credit card to process a Pre-auth at the reception. Cardholder should be the guest who is check in to the hotel. Your card will be charged if found any damages or smoking in the room.
The fine print
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Guests under the age of 18 can only check in with a parent or official guardian.
• A damage deposit of £40 is required on arrival. That's about $53. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Legal information
FAQs about Tollgate Hotel & Leisure
- Deluxe Family Room
Guest reviews
Pleasant
Steven
🇬🇧 United Kingdom
young couple · Deluxe Family Room
Steven
🇬🇧 United Kingdom
young couple · Deluxe Family Room
Facilities of Tollgate Hotel & Leisure
Wellness
- Fitness centre
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
General
- Designated smoking area
- Non-smoking throughout
- Heating
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Accessibility
- Lower bathroom sink
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
Outdoors
- Outdoor furniture
Activities
- Squash
Media & Technology
- Daily housekeeping
- Concierge service
- Luggage storage
- Barber/beauty shop
- 24-hour front desk
- Meeting/banquet facilities
Health & Safety
- First aid kit available
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Physical distancing rules followed
- Cashless payment available
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
