Urban Hotel & Spa Aix-les-Bains - BW Signature Collection
About this property
Located in the heart of Aix-les-Bains, the Urban Hotel & Spa Aix-les-Bains - BW Signature Collection offers 62 air-conditioned accommodations completely renovated in 2019, in a modern, colorful and lively lifestyle spirit.
Discover The Wall, the new festive restaurant! A place that lives, that brings people together, and where every wall has a story to tell. Here, we savor a pizza, , we experience it at our own pace and according to our desires. Among giant screens, all-you-can-eat buffets, interactive walls , beer, wine, soft,., and an ultra-friendly atmosphere, The Wall is the place to be in Aix-les-Bains.
Guests can relax in the aqua wellness area featuring an indoor pool, sauna and hammam. A fitness room is also at your disposal.
Guests of the superior rooms and suites: access included to the aqua-relaxation area every day from 9 am to 10:30 pm. Children: access every day from 9am to 6pm, under the responsibility of an adult. For reasons of hygiene and comfort, only children who are already clean can access the spa. From 2 years old.
Located in the heart of Aix-les-Bains city centre, the hotel enjoys close proximity to Aix-les-Bains train station, just 500 metres away. It is also only 240 metres from the Congress Centre, 350 metres from the Casino Grand Cercle and the National Thermal Baths, and just a 5-minute drive from Lake Bourget. Ideally located for discovering the "Riviera des Alpes". The hotel also offers on-site underground parking for an extra charge. The number of places is limited, we can guarantee availability only in case of prior reservation."
Rules for access to the relaxation area: Swimming shorts (above the knee) are permitted, swimming caps are not mandatory, full swimsuits are not accepted.
Organize your professional event in the heart of Aix-les-Bains. Seminar, study day, meeting, team building or company evening: the Urban Hotel will assist you in creating an event tailored to your needs.
Languages spoken
Availability
We Price Match
You can claim a refund for the difference if you find your reservation cheaper on another website.
Just remember to reach out after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot of and a link to the other offer. You can also file a We Price Match claim over the phone by calling our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
- The other offer must be for the same property and accommodation type.
- The other offer must be for the same check-in and check-out dates.
- The other offer must have the same cancellation policy and conditions.
- The other offer must be for the same number of occupants.
- The other offer must have the same add-on/meal plan.
- The better deal must be in the local currency of the property.
When can't you make a claim?
- If the other offer is on a website that doesn't reveal the property or accommodation type you'll be staying in until after booking.
- If the other offer is available on an opaque, suspicious, and/or likely-to-be-fraudulent website.
- If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
- If your current reservation is a "Partner offer" (these are labeled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a "Partner Offer" on our platform.
- If you cancel your booking.
- If you book a single-unit property, which by nature can't be available elsewhere.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
- Look for "Found this room cheaper elsewhere?" on your confirmation page.
- Validate that the cheaper offer meets all the requirements (review checklist).
- Save the link to the cheaper offer (example: www.hotel.com/93203920).
- Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
- Contact Customer Service.
- After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after-stay refund of the price difference.
- Stays reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Live pricing is temporarily unavailable.
Interested in this property?
Submit a booking request and well follow up with availability for your dates.
House rules
Please note that the maximum height of the underground garage is up to 1.90metres. Parking in the garage is subject to availability. Guests staying in Superior Rooms or Suites have free access to the wellness area, indoor swimming pool and hammam from 09:00 to 22:30 from check-in after 15:00 and up to 12:00 on their check-out day. Cheques are not an accepted method of payment. Breakfast is free for children under 4 years old.
Children under 2 years of age are not permitted in the spa.
The fine print
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform Urban Hotel & Spa Aix-les-Bains - BW Signature Collection in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Legal information
FAQs about Urban Hotel & Spa Aix-les-Bains - BW Signature Collection
- Comfort Room without spa Access
- Superior Room with Spa access
- Superior Triple Room with Spa Access
- Suite with Spa Access
Guest reviews
Very good
Christer
🇸🇪 Sweden
family with young children · Superior Room with Spa access
Gary
🇬🇧 United Kingdom
solo traveller · Comfort Room without spa Access
Facilities of Urban Hotel & Spa Aix-les-Bains - BW Signature Collection
Wellness
- Indoor swimming pool
- Fitness
- Hammam
- Hot tub
- Spa & wellness centre
- Fitness centre
- Sauna
Food & Drink
- Coffee house on site
- Kids' meals
- Breakfast in the room
- Bar
- Restaurant
- All plates, cutlery, glasses and other tableware have been sanitized
- Physical distancing in dining areas
Internet
- Internet services
Front Desk Services
- Invoice provided
Safety & Security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
General
- Air conditioning
- Non-smoking throughout
- Heating
- Soundproof rooms
- Lift
- Family rooms
- Non-smoking rooms
Activities
- Bicycle rental
- Live sport events (broadcast)
- Live music/performance
- Bike tours
- Walking tours
- Snorkelling
- Horse riding
- Diving
- Bowling
- Cycling
- Hiking
- Canoeing
- Windsurfing
- Skiing
- Golf course (within 3 km)
- Tennis court
Media & Technology
- Daily housekeeping
- Shared lounge/TV area
- Luggage storage
- Fax/photocopying
- Express check-in/check-out
- 24-hour front desk
Health & Safety
- Face masks for guests available
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Living Area
- Parking
Other
- Screens or physical barriers placed between staff and guests in appropriate areas
- Physical distancing rules followed
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
